american airlines Baggage interim expense reimbursement

interim expense reimbursement
When customer baggage is delayed, an American Airlines/American Eagle Baggage Service Representative may authorize reasonable interim expenses to purchase items necessary for immediate use.

To obtain reimbursement of authorized interim expenses, submit your six letter file locator, a copy of your ticket receipt and baggage claim checks, along with dated, itemized, verifiable receipts documenting the authorized expenditures to the following address within 30 days of authorization:

American Airlines, Interim Expense Reimbursement
P.O. Box 619613 MD 1322/HDQ
DFW Airport, TX 75261-9613


american airlines lost Baggage Recovery Process
In the unlikely event the airport does not locate your delayed baggage within the first 5 days, Central Baggage Service will take over the tracing effort.

The first step is to collect a complete list of baggage contents from you via a Property Questionnaire that is automatically mailed to your permanent address within 10 days of your date of travel. Or, you can access and print the Property Questionnaire made available on the 6th day of delay on AA.com/bagstatus. Complete and return the document along with all requested information to our office within 30 days from the date of loss so that we may begin the intensified search. Incomplete or late Questionnaires negatively impact our ability to find your property. Retain a copy for your records.

Why do we ask for the additional detail? Since most bags are packed with clothing such as pants, shirts, undergarments, and shoes - providing specific details such as colors, sizes, brand names, and logos of the items you packed in your bag increases our ability to locate your property. Other items that aid us in identifying your property include book titles, medication, electronic items, gifts, souvenirs and food items.

Should we locate your bag, a Service Representative will contact you to arrange its return. Otherwise, your file will be forwarded to our Claims Department. A final resolution will be made in accordance with our Conditions of Carriage or International Convention and forwarded to you by regular U.S. mail. In the interim, please feel free to contact us for updates on the status of our efforts.